GRI Compliance Index
Index No. Description Status Report Section

1.

Strategy & Analysis

1.1 Statement from the most senior decision-maker of the Organisation Sustainability Supplement
1.2 Description of Key Impacts, Risks & Opportunities Sustainability Supplement

2.

Organisational Profile

2.1 Name of the Organisation Sustainability Supplement
2.2 Primary Brands, Products and/or Services Sustainability Supplement
2.3 Operational Structure of the Organisation, including main divisions, operating companies, subsidiaries and joint ventures Sustainability Supplement
2.4 Location of Organisation's Headquarters Sustainability Supplement
2.5 Number of countries where the Organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the Report Sustainability Supplement
2.6 Nature of ownership & legal form Sustainability Supplement
Corporate Governance
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) Sustainability Supplement
2.8 Scale of the Reporting Organisation Sustainability Supplement
2.9 Significant changes during the reporting period regarding size,
structure or ownership 		Sustainability Supplement
2.10 Awards received during the reporting period Sustainability Supplement

3.

Report Parameters

Report Profile

3.1 Reporting period Sustainability Supplement
3.2 Date of most recent previous report Sustainability Supplement
3.3 Reporting cycle Sustainability Supplement
3.4 Contact point for questions regarding the Report or its Contents Sustainability Supplement

Report Scope and Boundary

3.5 Process for Defining Report Content Sustainability Supplement
3.6 Boundary of the Report Sustainability Supplement
3.7 Any specific limitations on the scope or boundary of the Report Sustainability Supplement
3.8 Basis for reporting on joint ventures, subsidiaries,leased facilities, outsourced operations and other entities that can affect comparability from period to period and/or between organisations Sustainability Supplement
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Sustainability Supplement
3.10 Explanation of the effect of any re-statement of information provided in earlier reports and the reason for such re-statement There were no re-statement of information provided in earlier reports
3.11 Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the Report Sustainability Supplement
GRI Content Index
3.12 Table identifying the location of the Standard Disclosures in the report. Sustainability Supplement
3.13 Policy and current practice with regard to seeking external assurance for the Report Sustainability Supplement

4.

Governance, Commitments & Engagement

Governance

4.1 Governance Structure of the Organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight Sustainability Supplement
Governance Structure of Commercial Bank
4.2 Indicate whether the Chair of the highest governance body is also an Executive Officer Sustainability Supplement
4.3 For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or Non-Executive members

Sustainability Supplement Annual Report of the Board of Directors
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Sustainability Supplement
4.5 Linkage between compensation for members of the highest governance body, senior managers, and Executives and the Organisation’s performance Sustainability Supplement
4.6 Processes in place for the highest governing body to ensure conflicts of interests are avoided Sustainability Supplement
4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity Sustainability Supplement
4.8 Internally developed statements of mission or values, Codes of Conduct, and Principles relevant to economic, environmental, and social performance and the status of their implementation Sustainability Supplement
4.9 Procedures of the highest governance body for overseeing the Organisation’s identification and management of economic, environmental, and social performance. Sustainability Supplement
4.10 Processes for evaluating the highest governance body's own performance particularly with regard to economic, environmental, and social performance Sustainability Supplement

Commitments to External Initiatives

4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organisation Sustainability Supplement
4.12 Externally developed economic, environmental and social Charters and principles, or other initiatives to which the organisation subscribes or endorses Sustainability Supplement
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organisations in which the organisation:
  • Has positions in governance bodies;
  • Participates in projects or committees;
  • Provides substantive funding beyond routine membership duties; or
  • Views membership as strategic.
Sustainability Supplement

Stakeholder Engagement

4.14 List of stakeholder groups engaged by the Organisation Sustainability Supplement
4.15 Basis for identification and selection of stakeholders with whom to engage Sustainability Supplement
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Sustainability Supplement
4.17 Key topics and concerns raised through stakeholders engagement and how the Organisations responded to those key topics and concerns Sustainability Supplement

Economic Dimension of Sustainability

Management Approach

Sustainability Supplement

Economic Performance Indicators

Economic Performance

EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and Governments Sustainability Supplement
EC2 Financial implications and other risks and opportunities for the Organisation’s activities due to climate change Sustainability Supplement
EC3 Coverage of the Organisation’s defined benefit plan obligations Sustainability Supplement
EC4 Significant financial assistance received from Government Sustainability Supplement

Market Presence

EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation Sustainability Supplement
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation Sustainability Supplement

Indirect Economic Impacts

EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts

Environmental Dimension of Sustainability

Management Approach

Sustainability Supplement

Environmental Performance Indicators

Materials

EN1 Materials used by weight or volume
EN2 Percentage of materials used that are recycled input materials

Energy

EN3 Direct energy consumption by primary energy source
EN4 Indirect energy consumption by primary source
EN5 Energy saved due to conservation and efficiency improvements
EN6 Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives
EN7 Initiatives to reduce indirect energy consumption and reductions achieved

Water

EN8 Total water withdrawal by source
EN9 Water sources significantly affected by withdrawal of water
EN10 Percentage and total volume of water recycled and reused

Biodiversity

EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
EN13 Habitats protected or restored
EN14 Strategies, current action and future plans for managing biodiversity
EN15 Number of IUCN Red List Species & National Conservation List Species with habitats in areas affected by operations, by level of extinction risk

Emissions, Effluents and Waste

EN16 Total direct and indirect greenhouse gas emissions by weight
EN17 Other relevant indirect greenhouse gas emissions by weight
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved
EN19 Emissions of ozone-depleting substances by weight
EN20 NO, SO, and other significant air emissions by type and weight
EN21 Total water discharge by quality and destination
EN22 Total weight of waste by type and disposal method Sustainability Supplement
EN23 Total Number of and Volume of significant spills
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, & VIII, and percentage of transported waste shipped internationally
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation’s discharges of water and runoff

Products and Service

EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation
EN27 Percentage of products sold and their packaging materials that are reclaimed by category

Compliance

EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Sustainability Supplement

Transport

EN29 Significant environmental impacts of transporting products and other goods and materials used for the organisation’s operations, and transporting members of the workforce

Overall

EN30 Total environmental protection expenditures and investments by type

Social dimension of sustainability

Sustainability Supplement

UN Global Compact: The Ten Principles

Sustainability Supplement

Labour Practices and Decent Work Dimension

Management Approach

Sustainability Supplement

Labour Practices and Decent Work Performance Indicators

Employment

LA1 Total workforce by employment type, employment contract, and region, broken down by gender Sustainability Supplement
LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and region Sustainability Supplement
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operations Sustainability Supplement
LA15 Return to work and retention rates after parental leave, by gender.

Labour/Management Relations

LA4 Percentage of employees covered by collective bargaining agreements Sustainability Supplement
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements Sustainability Supplement

Occupational Health and Safety

LA6 Percentage of total workforce represented in formal joint management - worker health and safety committees that help monitor and advice on occupational health and safety programmes Sustainability Supplement
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region and by gender Sustainability Supplement
LA8 Education, training, counselling, prevention of diseases, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases
LA9 Health and safety topics covered in formal agreements with trade unions Sustainability Supplement

Training and Education

LA10 Average hours of training per year per employee by gender, and by employee category Sustainability Supplement
LA11 Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
LA12 Percentage of employees receiving regular performance and career development reviews by gender Sustainability Supplement

Diversity and Equal Opportunity

LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Equal Remuneration for Women and Men

LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation Sustainability Supplement

Human Rights Dimension

Management Approach

Sustainability Supplement

Human Rights Performance Indicators

Investment and Procurement Practices

HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening
HR2 Percentage of significant suppliers, contractors, and other business partners that have undergone human rights screening, and actions taken
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Sustainability Supplement

Non-discrimination

HR4 Total number of incidents of discrimination and actions taken Sustainability Supplement

Freedom of Association and Collective Bargaining Core

HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights Sustainability Supplement

Child Labour

HR6 Operations and significant suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour Sustainability Supplement

Forced and Compulsory Labour

HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour Sustainability Supplement

Security Practices

HR8 Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations Sustainability Supplement

Indigenous Rights

HR9 Total number of incidents of violations involving rights of indigenous people and actions taken

Assessment

HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.

Remediation

HR11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms

Society Dimension

Management Approach

Sustainability Supplement

Society Performance Indicators

Local Communities

SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programmes Sustainability Supplement
SO9 Operations with significant potential or actual negative impacts on local communities
SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities

Corruption

SO2 Percentage and total number of business units analysed for risks related to corruption Sustainability Supplement
SO3 Percentage of employees trained in organisation’s anti-corruption policies and procedures Sustainability Supplement
SO4 Actions taken in response to incidents of corruption Sustainability Supplement

Public Policy

SO5 Public policy positions and participation in public policy development and lobbying Sustainability Supplement
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country Sustainability Supplement

Anti-Competitive Behaviour

SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes Sustainability Supplement

Compliance

SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Sustainability Supplement

Product Responsibility Dimension

Management Approach

Sustainability Supplement

Product Responsibility Performance Indicators

Customer Health and Safety

PR 1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
PR 2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services

Products and Service Labelling

PR3 Type of product & service Information required by procedures and percentage of significant products and services subject to such information requirements
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling by type of outcomes Sustainability Supplement
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Sustainability Supplement

Marketing Communications

PR6 Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Sustainability Supplement
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes Sustainability Supplement

Customer Privacy

PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services
  Disclosed        Not applicable        Not reported  

UNGC Principles - GRI Indicators Cross Reference

Issue Areas GC Principles   Relevant GRI Indicators
Human Rights Principle 1
Businesses should support and respect the protection of internationally-proclaimed human rights   EC 5, LA 4, LA 6-LA9, LA 14, HR 3-HR 8, SO 5
Principle 2
Businesses should make sure that they are not complicit in human rights abuses   HR 3-HR 8, SO 5
Labour Principle 3
Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining   LA 4, LA 5, HR 3, HR 5, SO 5
Principle 4
Businesses should uphold the elimination of all forms of forced and compulsory labour   HR 3, HR 7, SO 5
Principle 5
Businesses should uphold the effective abolition of child labour   HR 3, HR 6, SO 5
Principle 6
Businesses should uphold the elimination of discrimination in respect of employment and occupation   EC 7, LA 2, LA 14, HR 3,
HR 4, SO 5
Environment Principle 7
Businesses should support a precautionary approach to environmental challenges   EC 2, SO 5
Principle 8
Businesses should undertake initiatives to promote greater environmental responsibility   EN 22, EN 28
Principle 9
Businesses should encourage the development and diffusion of environmentally-friendly technologies   EN 22, SO 5
Anti-Corruption Principle 10
Businesses should work against corruption in all its forms, including extortion and bribery   SO 2-SO 4
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