performance by division
Personal Banking
The Bank’s Personal Banking Division is responsible for the successful operation of the island-wide network of delivery points and meets the needs of individual customers as well as Small and Medium Enterprises (SMEs) throughout Sri Lanka. The Bank aggressively continued its expansion of delivery points and added 26 new delivery points, the highest number of delivery points opened in a single year, with special emphasis on the Northern and Eastern Provinces where 05 new delivery points were opened. Thus the number of delivery points in Sri Lanka stood at 213 at the end of the year. The island-wide delivery points of Commercial Bank is illustrated in the ‘Sustainability Report’.
The island-wide network of delivery channels is organised into 12 administrative regions, each with an officer responsible for decentralised decision-making with regard to credit transactions and everyday branch operations.
Similarly, the Bank commissioned 100 new ATMs in 2011, the highest number of ATMs installed in a single year and with this, the ATM network of the Bank branded as ‘CAT’ reached the landmark number of 500 at the end of the year. Commercial Bank’s ATM network is the single largest ATM network operated by a bank in the country today.
The division also manages the performance of 365-day banking, holiday banking, Saturday banking and priority banking. The Bank opened ‘Elite’ branch in Colombo 7 to serve the high networth customers in addition to the present priority banking customers who enjoy certain privileges throughout the branch network. The Bank operates 57 Holiday banking centres covering most of the provinces in the country.
The operations of the Card Centre, which issues ‘CAT’ ATM cards and credit/debit cards under franchises from MasterCard International and Visa and the e-Banking division which oversees the entire spectrum of electronic banking services of the Bank are also included under the Personal Banking division.
The island-wide network of delivery channels is organised into 12 administrative regions, each with an officer responsible for decentralised decision-making with regard to credit transactions and everyday branch operations.
Similarly, the Bank commissioned 100 new ATMs in 2011, the highest number of ATMs installed in a single year and with this, the ATM network of the Bank branded as ‘CAT’ reached the landmark number of 500 at the end of the year. Commercial Bank’s ATM network is the single largest ATM network operated by a bank in the country today.
The division also manages the performance of 365-day banking, holiday banking, Saturday banking and priority banking. The Bank opened ‘Elite’ branch in Colombo 7 to serve the high networth customers in addition to the present priority banking customers who enjoy certain privileges throughout the branch network. The Bank operates 57 Holiday banking centres covering most of the provinces in the country.
The operations of the Card Centre, which issues ‘CAT’ ATM cards and credit/debit cards under franchises from MasterCard International and Visa and the e-Banking division which oversees the entire spectrum of electronic banking services of the Bank are also included under the Personal Banking division.
Core Competencies
- Wide portfolio of innovative products and services
- 365-day service to customers
- All-island branch network
- ComNet links branches and ATMs nationwide - the largest ATM network of any Sri Lankan bank
- Largest and most popular network of weekend and holiday banking centres
- Visa, MasterCard and travel card products
- Market leader in shopping debit cards
- State-of-the-art information technology
- Speedy decision-making
- Target-oriented work culture
- Low cost/income ratio
- Recognised as the best bank in the country
Products and Services
- Current accounts
- Savings (passbook and statement) and fixed deposit accounts
- Credit cards
- Shopping debit cards
- Minors’ accounts
- ‘Teen Saver’ accounts
- High-interest savings accounts
- Certificates of deposit
- Tiered savings accounts
- Paymaster
- Housing loans: fixed and floating rates, privilege, foreign currency
- Personal loans: fixed and floating rates and top-up facility
- Pawning and factoring
- Leasing
- Development loans
- Agricultural and microfinance
- Senior citizens’ deposit accounts
- Foreign currency deposit accounts
- Utility bill payment via ATM, internet or mobile phone
- Mobile phone reload
- SMS banking
- Bancassurance
- Mobile phone banking
- Priority banking
- Elite Banking
| Achievement | ||||
| Actual 2011 Rs. Mn. |
Budget 2011 Rs. Mn. |
Actual 2010 Rs. Mn. |
(Actual over Budget) (%) |
|
| Deposits as at December 31 | 253,179.3 | 253,280.1 | 204,958.8 | 100.0 |
| Advances as at December 31 (Gross) | 168,763.3 | 158,494.5 | 118,874.6 | 106.5 |
| Profit before Tax | 4,506.4 | 5,549.6 | 3,858.9 | 81.2 |
| Cost Income Ratio (%) | 51.4 | 50.2 | 57.5 | |
| NPA Ratio (%) as at December 31 | 5.1 | 8.8 | 7.3 |
Revenue Drivers
Personal Banking division in its endeavour to reach a desired level of performance is assisted by many sub-divisions of the Bank. These divisions which are administratively integrated to the Personal Banking Division with their staff strength as at December 31, 2011 are given below.Personal Banking Division made an excellent contribution to the performance of the Bank during the year and achieved most of the targets set at the beginning of the year. Additional provisions made on prudential basis, a major portion of which comes under the Personal Banking, had a significant impact on the pre-tax profit of the division.
